Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose?driven colleaguescaring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Working hours: Monday through Friday between the hours of 7:00am to 6:00pm CST. There are currently no nights, no weekends, and no holidays; however, it is subject to change based on business needs.

The RN Case Manager is responsible for telephonically assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member and to help facilitate the members overall wellness.

• Develops a proactive course of action to address issues presented to enhance the short and long?term outcomes as well as opportunities to enhance a members overall wellness through integration.
• Through the use of clinical tools and information/data review, conducts an evaluation of members needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to programs and plans.
• Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
• Assesses consider information from various sources to address all conditions including co?morbidity and multiple diagnoses that impact functionality.
• Reviews prior claims to address potential impact on current case management plan.
• Assessments include the members level of work capacity and related restrictions/limitations.
• Using a holistic approach to assess the need for referral to clinical resources for assistance.
• Consults with supervisor and others in overcoming barriers in meeting goals and objectives; presents cases at case conferences for multidisciplinary focus to benefit overall claim management.
• Utilizes case management processes in compliance with regulatory and company policies and procedures.
• Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

Required Qualifications

Must have an active, current and unrestricted RN licensure in the state of residence and be willing to apply for a Compact RN (fees paid by company).

5 years clinical practice experience as an RN.

Must be able to work Monday through Friday between the hours of 7:00am to 6:00pm CST. There are currently no nights, no weekends, and no holidays; however, it is subject to change based on business needs.

Preferred Qualifications

6+ months Case Management or Utilization Management experience.

Case Management Certification.

Education

Associate Degree required.

BSN preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,522.00 $129,615.00. This pay range represents the base hourly rate or base annual full?time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short?term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefitsinvesting in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
• No?cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 12/05/2025.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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