Job Description

Join to apply for the Hotel Manager role at Ellis Island Casino 2 weeks ago Be among the first 25 applicants Join to apply for the Hotel Manager role at Ellis Island Casino Get AI-powered advice on this job and more exclusive features. Description Category: Hotel Status: Exempt Reports To: Director of Hotel Operations Job Description We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of Ellis Island Hotel, ensuring exceptional guest experience, efficient operations, and overall profitability. The Hotel Manager will be responsible for managing team members, handling guest concerns, maintaining high standards of cleanliness and service, and ensuring that the hotel runs smoothly in accordance with company policies and industry best practices. Benefits Medical Dental Basic Life Insurance (included with the dental plan) Vision Short-term Disability Combo plan covering accidents, hospitalizations, and critical illnesses Free on-site parking One free meal per shift Paid time off Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment) Location In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required). Responsibilities Manage and oversee all aspects of the day-to-day hotel operations, including front desk, housekeeping, laundry, maintenance, and guest services. Ensure all departments work cohesively to meet the hotel's service standards. Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation. Perform daily hotel audits and revenue management. Serve as the primary point of contact for guests, ensuring their needs are met, any issues are resolved promptly, and that all interactions reflect the hotel's commitment to outstanding service. Hire, train, motivate, evaluate, and manage team members to ensure that team members receive adequate guidance and resources to accomplish established objectives. Conduct regular training, development, and performance evaluations for team members to foster a high-performing team focused on delivering exceptional service. Responsible for scheduling team members and enforcing attendance policies. Oversee the hotel's financial performance by managing the budget, controlling costs, and maximizing revenue. Work closely with the Director of Hotel Operations to implement strategies to drive profitability and achieve financial goals. Maintain high standards of cleanliness, maintenance, and service across the hotel property. Ensure all rooms, public areas, and facilities are consistently maintained and meet or exceed guest expectations. Analyze market trends and guest feedback to identify opportunities for improvement and growth. Partner with cross-functional teams to increase brand visibility, promote offers, and drive occupancy. Manage and oversee group sales operations on-property, ensuring seamless execution of events and experiences while proactively nurturing potential leads and fostering strong client relationships to drive business growth. Ensure the hotel operates in compliance with local laws, health and safety regulations, and company policies. Monitor and adhere to all OSHA and safety requirements. Serve on the Company's Safety Committee. Implement and maintain best practices for emergency preparedness, sanitation, and overall guest safety. Regularly report on hotel performance, guest satisfaction, financial status, and operational efficiency to the Director of Hotel Operations. Analyze data and reports to identify areas of improvement and implement any necessary adjustments. Oversee the procurement and inventory management of hotel supplies, ensuring cost-effective purchasing without compromising quality. Develop relationships with external vendors to negotiate favorable contracts. Skills / Experience College degree and/or some college with a focus on Hospitality Management or Business Administration or equivalent work experience. At least 5 years of experience in hotel operations. At least 3 years of experience in a supervisory hotel management position or similar. Proven track record of improving operational performance and delivering exceptional guest service. In-depth knowledge of hotel management systems such as Opera, Protel, and/or similar hotel management systems. Proficiency in Microsoft Office. Excellent problem-solving skills and the ability to make decisions quickly and effectively. Financial acumen, including experience with budgeting, forecasting, and cost control. Strong understanding of industry trends, market dynamics, and guest preferences. Passionate about delivering exceptional guest experiences. Detail-oriented with strong organizational and time management skills. The ability to stay calm under pressure and manage multiple priorities simultaneously. Ability to be flexible and adaptable to changing guest needs and business demands. Flexibility to work evenings, weekends, and holidays as needed. Must be able to obtain a Nevada Gaming Registration Card. The ability to submit to a background check and drug test is required. Physical Requirements Ability to stand, walk, sit, climb or balance, stoop, stretch, bend, kneel, crouch, and/or crawl. Ability to use hands and fingers to handle objects, tools, or controls. Proficient use of a computer, including keyboarding and mouse skills. Ability to lift or maneuver at least twenty (20) pounds. This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values Service - Personalized, warm, and consistently exceptional customer service. Value - Committed to deliver quality products for great prices. Growth - Promote personal development and growth for all team members. Family - Create a family-like environment by staying close to our guests and our team members. Passion - Work with passion and enthusiasm every day. Position Requirements About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Ellis Island Casino by 2x Sign in to set job alerts for Hotel Manager roles. Assistant General Manager - Restaurant Excellence Team General Manager - Restaurant Excellence Team Las Vegas, NV $90,000.00-$130,000.00 1 month ago Director of Catering and Events - Waldorf Astoria Las Vegas Las Vegas, NV $50,000.00-$55,000.00 16 hours ago Restaurant Manager - Beauty & Essex Las Vegas Las Vegas, NV $135,000.00-$155,000.00 2 months ago Assistant General Manager T-Bones Steakhouse - Red Rock Director of Travel Industry - Waldorf Astoria Las Vegas Assistant General Manager - Spring Mountain Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Ellis Island Casino

Job Tags

Full time, Temporary work, Work experience placement, 16 hours, Work at office, Local area, Relocation, Flexible hours, Shift work, Weekend work, Afternoon shift,

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