Protective Services Associate – Nationwide Children's Hospital Schedule: Full time, Benefits Eligible, Weekends Required. Various shifts available depending on Main Campus and Offsite urgent care and clinical needs. Location: Multiple locations. Job Description Summary Greets visitors, responding to inquiries or problems and directing visitors to requested locations. Essential Functions Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department. Provides information about the organization's services, policies, and procedures to visitors. Maintains and updates records of visitors, inquiries, and complaints. Monitors and maintains the cleanliness and organization of the information desk area. Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors. Education Requirement High school diploma, required. Licensure Requirement (not specified) Certifications (not specified) Skills Must possess general office and multitasking skills. Requires good listening and excellent interpersonal skills. Knowledge of standard medical terminology. Ability to type 35 words per minute. Ability to maintain confidential information. Enjoys working with the public and possesses a friendly, helpful attitude. Experience Two years of customer service experience, required. Physical Requirements Occasionally: Lifting / Carrying 0-10 lbs, 11-20 lbs, Standing, Walking. Frequently: Decision Making, Interpreting Data. Continuously: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting. Additional Physical Requirements: Talking on phone/in person Constantly (67-100%). Employment Information EEO M/F/Disability/Vet. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. #J-18808-Ljbffr Nationwide Children's Hospital
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