Job Description

A leading home furnishings brand that manufactures rugs, pillows, coffee tables, chairs and couches is growing more quickly than ever. We’ve specialized in B2B for the last 20 years and have founded a new brand specializing in Direct-To-Consumer.

The Quality Control Manager will be responsible for the quality standards of products and processes. This individual will maintain inspection records, work to resolve non-conformances, and provide reports of quality control standards to executive leadership.

The ideal candidate will have experience in furniture (hard-lines) manufacturing . Please do not apply for this job unless you have experience in furniture manufacturing.

Responsibilities:

• Lead, direct and grow a QC team currently comprised of ~7 team members
• Oversee inspections of incoming product within the distribution center, maintaining records and reporting issues to the quality and business teams.
• Ensure high-integrity records management, including documentation review, archiving, and generating reports.
• Lead local Quality projects, optimize workflows with Distribution Managers, and implement proper procedures.
• Participate in daily DC manager meetings and cross-location Quality meetings to provide updates. Travel to Texas quarterly.
• Enhance team performance through cross-training, regular feedback, and annual performance evaluations.
• Recommend improvements to inspection methods, frequency, and processes based on data analysis.
• Address nonconformances with Purchasing and Management, resolving issues promptly with manufacturers.
• Support continuous improvement projects under guidance from the Senior Director of Quality and Product Compliance Director.
• Collaborate with Customer Returns to analyze data and improve quality standards.
• Manage decisions on non-conforming product disposition and maintain department SOPs.
• Assist with training, onboarding, and addressing unsafe conditions.
• Apply and audit the Global Recycling Standard (GRS) within the department.

Experience and skills needed to be successful in the position:

• Bachelor's degree, preferably in Supply Chain Management, Business, or Engineering. We are also interested in speaking with non-degreed candidates who have a track record of success within high-end home furnishings manufacturing.
• Minimum of 3+ years of related experience in Quality Control within the Home Furnishing Category
• MUST HAVE experience working in furniture manufacturing (cabinetry, couches, coffee tables, ottomans, chairs etc.).
• MUST HAVE experience working with materials such as Wool, Ceramics, Marble, Granite, Quartz, Metals etc.
• Experience working within a Quality Management System (QMS)
• Knowledgeable in distribution or logistics
• Knowledge of proper inspecting procedures pertaining to Home Furnishings
• Understanding of product production flow from raw material to finished product
• Worked with vendors directly on product development and improvement
• Knowledge of lean six sigma, Poka-Yoke, Value Stream Mapping or Kaizen would be helpful but is not required.
• Knowledge of Word, Excel, PowerPoint, and Visio
• Strong decision-making and problem-solving skills
• Enjoys collaborating and working in teams
• Excellent verbal and written communication skills
• Comfortable working in a warehouse that is not temperature controlled
• Able to sit or stand for extended periods

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