Job Description

Quality Outcomes/Improvement Specialist

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

The Quality Outcomes/Improvement Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety. This role participates in quality reviews, reporting, and performance improvement.

Essential Job Functions:

• Participates in the evaluation, monitoring, and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.
• Prepares and submits quality reports as required by external agencies and payors. Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.
• Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.
• Supports Medical Staff Quality and Peer Review.
• Promotes practices that detect, mitigate, or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas.
• Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.
• Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis.
• Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes.
• Utilizes change management principles to guide performance and process improvement.

Licensing/Certification:

Current RN License in the state in which they are working or covered by compact (required)

Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

Education:

Bachelor's degree in Nursing (BSN) or other healthcare related field (preferred)

Work Experience:

2 years of clinical experience (required)

Skills:

Analyzing data and information

Acquire data and information

Use of privileged or confidential information

Project management

Process Improvement

Healthcare Quality

Professional Nursing

Collaboration

Problem Solving

Patient Safety

Risk Management

Conduct Surveys

Attention to detail

Critical thinking

Communication with all levels of the organization

Communication with patient families

Team work

Team building

Conflict resolution

Active listening

Relationship Building

Leadership

Data Interpretation

Lean Six Sigma

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status.

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