Job Description
Senior Customer Success Manager Location: Remote- (Must reside on the East Coast)
Company Type: Leading Programmatic Advertising Platform (AdTech)
Salary: $115,000-$130,000
Position Overview A premier, award-winning Demand-Side Platform (DSP) specializing in highly regulated sectors is seeking a motivated Senior Customer Success Manager (CSM) to lead our Political Vertical. In this role, you will act as a strategic partner to political campaigns, agencies, and advocacy groups, ensuring they maximize the impact of their programmatic media spend.
You will manage a diverse portfolio ranging from self-serve to managed-service accounts, serving as a trusted advisor and technical expert in the fast-paced, high-stakes world of political advertising.
Key Responsibilities - Relationship Management: Serve as the primary post-sale point of contact. Drive client satisfaction, retention, and long-term growth by translating campaign goals into actionable platform strategies.
- Onboarding & Enablement: Lead training sessions for new clients, focusing on platform navigation, best practices, and the nuances of political programmatic execution.
- Strategic Advisory: Act as a subject matter expert on voter audience segmentation, inventory types (CTV, OTT, Display, Mobile), and multi-channel targeting.
- Compliance Oversight: Provide guidance on advertising regulations (FEC and state-level) to ensure all political campaigns meet strict legal and platform standards.
- Cross-Functional Collaboration: Partner with AdOps, Sales, and Product teams to advocate for client needs and influence the platform's roadmap based on market feedback.
Requirements & Qualifications - 5 years of experience in Customer Success, Account Management, or Ad Operations within the AdTech industry.
- Deep Programmatic Expertise: Hands-on experience with DSP platforms is required.
- Political Tech Background: Direct experience working within a political agency or a political-focused tech firm is required .
- Compliance Knowledge: Solid understanding of FEC and state-level political advertising regulations.
- Client Versatility: Proven ability to manage both high-touch managed-service accounts and high-volume self-serve clients.
- Data Literacy: Ability to analyze campaign performance data and provide actionable optimization insights.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Job Tags
Work at office, Local area, Remote work,